Please note that we do not make any profit on any of our delivery charges. All our shipping or delivery charges are based on weight of the paper bags, shipping based on zones, packaging based on supplies used. We are not responsible for any errors caused by our clients.
We will ship to the address given by you during your order. We do not and cannot deliver to P. O. Box addresses. Our shipper attempts delivery between the hours of 8:00am and 6.00pm on Monday through Friday to the address provided by you (excluding any public and/or government holidays). If the address you’ve given is a residential address then our shipper may attempt to deliver at a later time and up to 8pm at their sole discretion. Unfortunately, this is not something that can be requested at the time of order. We deliver our goods throughout the United Kingdom and Northern Ireland. When going through the ordering process you will be asked to select your country/location. Deliveries that are not considered United Kingdom mainland will incur a surcharge (i.e. Northern Ireland, Scottish Highlands & Islands, Isle of Wight, Isle of Man for example). When checking out the relevant delivery charges will appear. Please note that we cannot process orders to the Republic of Ireland or Europe through our website, please call us and our staff will be happy to assist for deliveries outside of United Kingdom and Northern Ireland.
All orders are normally sent using a courier service like Royal Mail and/or CitiLink/InterLink. In certain circumstances we will also use a palletised delivery service depending on the size and weight of the products that you order (if goods are sent by pallet, the driver is not obliged to help unload the goods, however if you ask nicely, most are willing to help!). If your order is to be delivered by any method other than the methods previously mentioned, you will be notified before it is dispatched. Standard delivery means that goods will be dispatched within 3 to 4 working days though it is possible that the goods may arrive earlier. If you are not able to accept delivery within this time frame, please call our helpline to arrange an alternative delivery schedule. Any orders placed over the weekend will be processed on Monday and be treated as if they were placed on the Monday.
Next Day Delivery
If ‘Next Day’ is selected and providing the items ordered are in stock, we will endeavour to ship all orders received by 1.00pm on the same day so most items will be received the next working day (please note that certain items are not available on next day delivery and we will not be able to refund the difference if you have selected it in error: all products are clearly written in the product description if they are not available on a next day delivery). In case you need further information you may contact us online via firstname.lastname@example.org or call us. Orders are dispatched as a single delivery once we have all items in stock, we can split orders at our sole discretion. Any orders placed over the weekend or on a holiday, will be processed on Monday or the next business day respectively. We will make every attempt to deliver the following day but we cannot guarantee next stay service as we rely on our shippers and various courier services. Next Day delivery is not available to certain postcodes, for example to Northern Ireland, the Scottish highlands and islands, if Next Day Delivery is selected, the goods will be dispatched the same day (if the order is placed before 3pm) and sent via Next Day delivery services. There are no additional surcharge for Next Day deliveries and can be verified during the checkout process. Posting and Packaging Rates Our delivery charges are worked out depending on the weight of goods you purchase. Our white paper carrier bags are typically 72gms in weight per bag and our brown paper carrier bags are approximately 75gms in weight per bag. Please note that due to sheer number of delivery possibilities, we are unfortunately not able to capture all instances and permutations via our website, if you find any discrepancy please contact us.
UK Delivery Policy
A signature may be required on delivery. Please do not leave any notes or messages outside your door as the courier will disregard this. If you use the delivery instructions box to instruct the courier to leave the goods without signing for them, this is strictly at your own risk. For missed courier deliveries, you will be left a card informing you of an attempted delivery. We will inform you by email if this is the case. You will need to arrange a collection from their depot, although the courier may also at their discretion re-deliver free of charge, which they probably will. Please be aware that they are within their rights to charge for a re-delivery (this varies from area to area). It is our advice to call the courier as soon you can after the missed delivery as possible, as often your package will still be on the couriers van meaning chances are you should get a free re-delivery. You can always collect your goods from the couriers depot following a missed delivery free of charge, don’t forget to take the couriers note with you and some photographic form of ID though, or they won’t be able to release your package. If goods are returned to us because of an incorrect, incomplete address or after 3 failed attempts to deliver, the carriage is not refundable and an extra charge of typically £14 (the actual charge will be calculated according to the weight of the goods) for having the goods returned back to us will also be applicable. The couriers will only hold onto the goods after the first failed attempt to deliver for 4 working days, after this time the goods will be returned to us and the aforementioned return charge will be applicable. If we have to re-route a delivery due to an incorrect or incomplete address or if you wish to change the delivery address once the goods have been dispatched, there will be a re-delivery charge equal to the amount initially paid plus £9.95 (If the new address is serviced by the same delivery depot the charge will just be the delivery cost again). All of these charges are exclusive of VAT.
Your order may be delayed if:
There are any unforeseen stock shortages. You will be notified by e-mail or telephone if this is the case. Although we typically update stock on a regular basis, there may be occasions with large numbers of visitors on our site where we may not know the exact stock unless ordered via the checkout process. During certain occasions, you may witness such a shortage of stock and thus long delays in your orders.
If we cannot get immediate security clearance for payment of your order. The security of our customers is paramount; therefore checks are essential to combat fraudulent use of payment and address details. We only ship the goods when we have stock and we can verify that the payment is genuine.
When your delivery arrives please check it carefully, make sure it hasn’t been opened or tampered with. Once you have signed for the package or packages the goods are deemed as delivered. If you are unable to check the contents of the package at that moment in time please sign for the parcel as “Unchecked” and contact us immediately via e-mail at email@example.com or via telephone. We request that you do not sign for boxes or packaging that have been tampered with or look damaged. Where goods have been damaged or tampered with on route to you we are able to claim these damages from the courier and send you out new goods. Please sign for the parcel as “Damaged”. If you sign for damaged goods without these annotations, we are unable to claim from the courier and therefore unable to dispatch new goods. Please be careful.
You may return goods for any reason. You will need to ship the goods to us at your own cost. You are free to choose the carrier of your choice for the returns. Before sending the goods to us, please send us an email at firstname.lastname@example.org so that we can send the address to send the goods to. At our Manchester office, we do not have any facility to collect goods - so it is important that you send us an email first before sending us the return goods. Once we receive the unopened goods which can be resale'd we will credit your account or refund you the money. The refund takes place typically about 7 to 10 days after you have despatched the goods to our warehouse.
Non Delivery or Shortages
Whilst we make every effort to deliver within the estimated delivery time which we quote, we will not be held responsible for any loss caused to you by non-delivery. Therefore please provide enough lead-time when placing an order from our website as we cannot be held responsible for disappointment resulting from the delivery time. In the extremely unlikely event that not all items of your order are received by you, you must inform us within 24 hours of receipt of the goods, via email to email@example.com or via the call back service. Unfortunately we cannot accept claims after that time.
Please note that we do all we can to ensure good stock levels, but inevitably we may become out of stock on some items. On the rare occasion that this does happen, you will be notified by email and your order will automatically be back ordered for you and dispatched as soon as possible. If you are unable to wait we will offer a full refund Track Your Orders On the day your goods leave our warehouse, we send you a dispatch email with appropriate tracking id. You may check on the delivery by clicking this link to learn your delivery window. Please note that this is the best estimate the courier company provides and may be different from actual delivery. If you have any further query, please contact us at firstname.lastname@example.org.